Return Policy 

We know that you will be happy with the item and the service which you receive from Viper Gaming, however in some instances you may need to return an item back to us for some reason. Please see below the details on how to return your goods.

Goods Damaged in Transit

Any goods which have been damaged in transit must be reported to us within 24hrs of receipt. If the items are visibly damaged on receipt, please sign the carrier's delivery note as 'DAMAGED'. Items should be returned in their original packaging, complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse reasonable return carriage costs.

Goods Faulty on Arrival

If your goods are faulty on arrival, you have 7 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage. If the returned goods are found to be faulty we shall issue a replacement item, if this cannot be achieved then we will issue a full refund on your items.

Goods Faulty within Warranty Period

If any of your purchases develop a fault, and it's more than 7 days since receipt, then provided your item is still within its warranty period, you are entitled to a warranty repair. Some manufacturers provide a direct warranty service for your convenience which we recommend you use in order to correct the fault quickly.

If you change your mind

Under the Distance Selling Regulations, you have the right to simply change your mind about any item ordered. In order to do so, you must inform us in writing of your decision within 7 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the Distance Selling Regulations, you have 28 calendar days to return the goods, at your own expense. Once the item is received at our warehouse, we'll issue a full refund for the product to your original payment method. Please note this policy does not apply to business customers.

Need to return an item?

All returns need to be authorised by Viper Gaming, please follow the below procedure to ensure a steady process of your return -

1.    Send an email to returns@vipergaming.co.uk

2.    Please ensure that you include your Invoice number so we can locate it on our system.

3.    Include your name & a contact number

4.    State the reason for return.

5.    Submit the email, and await a reply from us to confirm the return has been authorised before returning any items we aim to be in contact within 24 hours of receiving the email.